Shipping Policy

Economy Shipping - Canada, Japan, United States:

Shipments are sent by Deutsch Post as standard and are fully insured and covered in the event of loss or damage but do not have a tracking number.
The delivery time will also vary by location but in general, delivery will take 7-23 days.

Tracked Shipping - Canada, Japan, United States:

Shipments are sent by Deutsch Post Tracked as standard and are fully insured and covered in the event of loss or damage and also have a tracking number.
The delivery time will also vary by location but in general, delivery will take 7-23 days.

Expedited Shipping - Canada, Japan, United States:

Shipments are sent by DHL as standard and are fully insured and covered in the event of loss or damage and also have a tracking number.
The delivery time will also vary by location but in general, delivery will take 2-5 days.

Tracked Shipping - Rest of the world (excluding EU Countries):

Shipments are sent with one of the three Royal Mail International services depending on location. The three services are:
Royal Mail Tracked & Signed
Royal Mail Tracked
Royal Mail Signed
All shipments are fully insured and covered in the event of loss or damage and also have a tracking number.
The delivery time will also vary by location but in general, delivery will take 1-8 weeks.

If you are using our free or tracked shipping services and your order weighs more than 2kg your order will be split into multiple shipments.

Due to potential customs clearance issues the following items are unavailable for expedited delivery.
Gaviscon (entire range)
Floradix Liquid

Import fees, duty & taxes:

You, the buyer, are responsible for any VAT, tariff, duty, taxes, handling fees, customs clearance charges, etc. required by your country for importing consumer goods. We do not collect this beforehand, and cannot give you an estimate of the cost - charges vary around the world.
Customs duties, tax, general sales tax, value added tax or import tariffs may be assessed by the customs authorities of the importing country depending on the contents and destination country of your shipment. If there is a duty, it is the customer’s responsibility to pay. Payments will not be made to British Pharmacare; they will be paid either to the carrier at the time of receipt or through the carrier’s individual invoicing system.