FAQs

British Pharmacare is a Registered UK Online Pharmacy. We have been online since 2012, and aim to make your online pharmacy experience as simple, cheap and hassle free as possible. Click here for more information.

You can check the status of your order by logging in to your British Pharmacare Account which you have set up in order to make your purchase. To read more on the status of your order, please read our Shipping Policy or Contact Us.

Economy and tracked services to the USA Canada & Japan will vary by location but in general it will take 7-23 days to reach you.Expedited services will generally reach you within 1-5 days.More information can be found in our Shipping Policy.

We can offer you unbeatable wholesale deals and discounts as well as a drop shipping service if preferred. Check out our best selling items to find popular products which may be suitable for your store. Contact Us for more information.

United States Orders (Effective August 2025)

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  All U.S. orders are shipped Delivered Duty Paid (DDP).
  
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  A “U.S. Duties & Taxes” fee is collected upfront at checkout.
  
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  This ensures you will not face surprise charges on delivery — we handle duties and customs clearance for you.
  
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  Thanks to our use of Royal Mail International Tracked (delivered by USPS), duties on U.S. orders remain lower compared to express couriers.
  

All Other International Orders

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  For destinations outside the U.S., you, the buyer, are responsible for any VAT, tariff, duty, taxes, handling fees, or customs clearance charges required by your country for importing consumer goods.
  
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  We do not collect these fees in advance (except for the U.S.).
  
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  Charges vary worldwide and may depend on the contents and value of your shipment.
  
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  If import duties or taxes apply, they are paid directly to your local customs authority or to the carrier at the time of delivery.

If you have any burning issues or queries with regards to a British Pharmacare order or service, you can speak to our friendly UK-based Customer Care team on +44 161-222-7890 or Contact Us. Alternatively you can send us message on facebook orTwitter.

To update the personal details on your British Pharmacare account simply Log in and go to 'My Account'. Read more on how British Pharmacare manage your personal information in ourPrivacy Policy

Then you'll break our hearts into a million pieces but you can opt out of any marketing emails by signing in to your account and going to 'my account' and 'my newsletter preferences' and click the 'unsubscribe' button.Read more on how British Pharmacare manage your personal information in our Privacy Policy.

We use "Sage Pay" & "Paypal" secure payment services to ensure your financial information remains secure. Transactional information may include any credit or debit card details, your contact details, health conditions, purchase history as well as any other names and addresses you provide an address for delivery. We do not sell or share your data. Read more on how British Pharmacare manage your personal information in our Privacy Policy.

Most items in our store are eligible for DHL Expedited Delivery (1–5 days worldwide).

However, some products cannot be shipped via DHL expedited delivery due to potential customs clearance restrictions. These include:

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  Nicorette (entire range)
  
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  Gaviscon (entire range)
  
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  Baby Formula (all brands and sizes)
  
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  Floradix Liquid
  

These items are only available through Tracked Regular Shipping (1–3 weeks).

For further details, please see our full [Shipping Policy].

Once your order has been placed you'll receive an email confirming the details of your transaction including the order number and the items purchased. Your package will include a copy of your receipt as well as contact details if there are any issues.

If you would like to amend or cancel your order please contact our Customer Care team in the first instance via our Contact Us page.Please note; sadly we are unable to cancel or add any additional items to your order once it has been shipped.

You are entitled to return your goods within 30 days. Please note; sadly we are unable to cancel or add any additional items to your order once it has been shipped. To read more, please visit our full Returns Policy

We aim to process your refund within 24 hours of receiving the goods or order cancellation, however it can take up to 30 days to receive the refund via the original payment method. To read more, please visit our full Returns Policy

If your order has been shipped with our economy or Tracked service your order will not require a signature and will be posted through your letterbox. If your order does not fit in a letter box the driver will knock on the door to hand you your delivery. If you areunable to receive your delivery, the items may be returned to your local Post Office depot or left with a neighbour. If your order has been delivered by DHL a signature will be required to complete the delivery of your package. If you are unable to sign for your delivery, the items may be returned to your local DHL or Post Office depot. If you do not collect your items they will be returned to British Pharmacare who may charge for the re-delivery.

We accept all major credit and debit cards as well as PayPal. We also accept a few select crypto currencies including Bitcoin, Litecoin and Ethereum.
Please note; the payment will appear on your statement as British Pharmacare.

If a product is temporarily out of stock, you don’t have to keep checking back manually. On the product page, you’ll see a space to enter your email address. Simply submit your email, and you’ll receive an automated notification as soon as the item is restocked and available to order.

Your order will be delivered in a sturdy cardboard box or padded envelope. Your privacy is very important to us therefore we ensure all items are shipped in plain packaging. If you are using our economy or tracked Deutsch Post shipping services and your order weighs more than 2kg your order may be delivered in batches. For more information, please see ourShipping Policy

Sign up to the British Pharmacare newsletter for regular exclusive offers, deals and competitions as well as a heads up on new products which may interest you. Simply create an account by logging in here. If you are a re seller or business we can offer unbeatable wholesale deals and discounts as well as a drop shipping service. Contact Us for more information.

In the unlikely event you are unhappy with the service received from our company please consult our customer service team in the first instance, and they will be happy to help. It can be found by clicking here.

Unfortunately we cannot process or dispense prescriptions via this website. The items available for purchase here are general sale items only.

You can speak to our pharmacist in confidence on +44 161 222 7890. Our lines are open 9am - 5pm GMT, Monday to Friday.