FAQs

British Pharmacare is a UK-based online healthcare supplier, helping customers access trusted health and wellbeing products from leading brands. We work closely with Stockport Pharmacy, a GPhC-registered pharmacy (registration number 1114047), to support a reliable, responsible service.  

Since 2012, we have aimed to make buying everyday healthcare products straightforward, affordable and convenient. From digestive health and smoking cessation to skincare, vitamins and family essentials, we offer a carefully selected range with clear information, competitive pricing and delivery direct to your door.

You can check the status of your order by logging in to your British Pharmacare Account which you have set up in order to make your purchase. To read more on the status of your order, please read our Shipping Policy or Contact Us.

Most orders are delivered within 5–10 business days. Delivery times can occasionally be longer because of carrier delays, customs processing, or the delivery destination.

All shipments include tracking.

Expedited services will generally reach you within 1-5 days.
More information can be found in our Shipping Policy.

Wholesale pricing is available on qualifying orders, with discounts typically starting from 12 units and improving for larger quantities.  

We can also discuss dropshipping options where suitable. Please contact us with the products and quantities you need for a tailored quote.

Orders to the United States

U.S. orders are sent Delivered Duty Paid (DDP). The applicable charge is calculated and collected at checkout as “U.S. Duties & Taxes”.  

This means you should not be asked to pay additional import duty or customs charges when your order is delivered.

Orders to other countries

For deliveries outside the UK and U.S., import duties, taxes and customs clearance charges may apply. These charges are set by your destination country and are the customer’s responsibility.  

Any applicable fees are normally requested by customs or the local delivery provider before delivery. They are not collected by us at checkout.

If you have any burning issues or queries with regards to a British Pharmacare order or service, you can speak to our friendly UK-based Customer Care team on +44 161-222-7890 or Contact Us. 

To update the personal details on your British Pharmacare account simply Log in and go to 'My Account'. Read more on how British Pharmacare manage your personal information in our Privacy Policy

Then you'll break our hearts into a million pieces but you can opt out of any marketing emails by signing in to your account and going to 'my account' and 'my newsletter preferences' and click the 'unsubscribe' button. Read more on how British Pharmacare manage your personal information in our Privacy Policy.

We use "Shop Pay" & "Paypal" secure payment services to ensure your financial information remains secure. Transactional information may include any credit or debit card details, your contact details, health conditions, purchase history as well as any other names and addresses you provide an address for delivery. We do not sell or share your data. Read more on how British Pharmacare manage your personal information in our Privacy Policy.

Expedited delivery is available for selected products and destinations. If your order is eligible, the expedited delivery option will appear at checkout once you have entered your delivery address.  

If this option is not shown, your order can only be sent using our standard tracked delivery service. Delivery options and estimated times are displayed at checkout before payment.

Once your order has been placed you'll receive an email confirming the details of your transaction including the order number and the items purchased. Your package will include a copy of your receipt as well as contact details if there are any issues.

If you would like to amend or cancel your order please contact our Customer Care team in the first instance via our Contact Us page. Please note; sadly we are unable to cancel or add any additional items to your order once it has been shipped.

If you need to cancel or amend an order, please contact us as soon as possible. We will always try to help, but we cannot guarantee changes once an order has been processed or dispatched.  

If your order has already been delivered, please contact us to discuss a return. Eligible items may be returned within 30 days, subject to our returns policy

We aim to process your refund within 24 hours of receiving the goods or order cancellation, however it can take up to 30 days to receive the refund via the original payment method. To read more, please visit our full Returns Policy

Orders sent by our economy or tracked service usually do not require a signature and may be posted through your letterbox. If the parcel is too large, the driver may leave it with a neighbour, take it to a local collection point, or leave a card with further instructions.  

DHL deliveries require a signature. If nobody is available, DHL will normally attempt delivery again or direct you to a local collection point.  

If an uncollected parcel is returned to us, we may charge the cost of sending it again.

We accept all major credit and debit cards as well as PayPal. 

If a product is temporarily out of stock, please contact us for an update. We can confirm whether we expect it to be available again and, where possible, suggest a suitable alternative.

Your order will be delivered in a sturdy cardboard box or padded envelope. Your privacy is very important to us therefore we ensure all items are shipped in plain packaging

Sign up to the British Pharmacare newsletter to receive exclusive offers, special deals and competition updates, as well as early news of relevant new products.

If you are unhappy with any aspect of our service, please contact us in the first instance. We will investigate your concerns and do our best to resolve the matter promptly.

Unfortunately we cannot process or dispense prescriptions via this website. The items available for purchase here are general sale items only.

You can speak to our pharmacist in confidence on +44 161 222 7890. Our lines are open 9am - 5pm GMT, Monday to Friday.